Thanks for shopping at Maker’s Tea. We really do appreciate your business and want you to love our tea as much as we do. If you don’t, we’d like to help make it right.
If for some reason, you’d like to return your tea, just be sure to do so within 30 days from the date you received it. To be eligible for a return, your tea must be less than 20% used and be in the original packaging. Please include a copy of your receipt with the shipment. Mail all returns to:
4337 Canal Road
Spencerport, NY 14559
Once we receive your return, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
All Maker’s Tea orders are shipped via USPS First Class mail. They do a great job and their rates help us offer free shipping on orders over $20. Once an order has been filled, you will receive an email alerting you that it’s ready. It will be shipped the following day. Delivery time will vary depending on your distance from Rochester, NY. Typical delivery time is 2-5 business days from order completion, but may very depending on factors outside of our hands.
Maker’s Tea currently only ships to addresses in the United States.
If you have any questions on your order or our polices, please contact us.